Contact Poki Com Game: verified support channels for safe, real help
Welcome to the Contact Us page of Poki Com Game. This page exists for one simple reason: to help Indian players reach the right team, quickly and safely, using verified communication channels. We believe that a real support system is not about fancy promises—it is about clear identity, transparent company information, secure processes, and practical response timelines that you can understand.
Our mission is to keep communication straightforward and trustworthy. Whether you are reporting a technical issue, requesting account assistance, flagging suspicious messages, or sharing feedback about gameplay, you should always know who you are speaking to, how to verify the channel, and what information you should (and should not) share.
About the “Contact Us” mission
In India, digital trust often depends on small details: a consistent domain, an email address that matches the domain, a reachable support path, and a clear process for complaints. We align our communication to these practical expectations. The aim is to help you avoid confusion, identify real messages, and resolve issues without stress.
- Clear identity: company name, address, and domain are stated in one place.
- Verified channels: only official emails and publicly listed handles are recognised.
- Safety-first: guidance on scams, impersonation, and data privacy.
- Responsible play: boundaries around entertainment-only services are highlighted.
1) Company Information (Trust & Transparency)
pokicomgame.app (use only this domain for official pages)
4th Floor, BKC Connector Road,
Bandra Kurla Complex, Mumbai, Maharashtra 400051, India
How to confirm you are on an official Poki Com Game page: check that the address bar ends with pokicomgame.app, and that the page does not redirect to look-alike domains. If a link is shared on chat groups, copy and paste the domain into your browser instead of tapping shortened links.
Business licence type (general category)
Poki Com Game is presented as a digital entertainment and content service. Because licensing can depend on local jurisdiction and service scope, we publish contact and complaint routes on this page so users can reach the right team for clarifications. If you need a written confirmation for institutional purposes, email our support team with your request and expected format.
“Trust is built when a player can verify the channel, understand the process, and receive a written response with reference details.”
Note: Buttons above are for page navigation cues. Always rely on the written details on this page for official references.
2) Official Contact Channels
To help users avoid fake support agents, we publish a short list of official emails and contact points. Messages sent from outside our domain should be treated carefully. If you receive a suspicious email claiming to be us, forward it to our support inbox with the subject line: “Verification Request – Possible Impersonation”.
Company phone (India format)
Official phone (India): +91 22 4987 1630
If you call, keep your request short and prepare your reference details (see below). We will never ask for your passwords, one-time passwords (OTP), full card numbers, or private keys on a call.
- Subject: 1 line summary (example: “Login issue after password reset”).
- Device & network: Android/iOS/Windows + browser/app version + Wi-Fi/mobile data.
- Time of issue: date and time in IST (example: 04-01-2026, 10:20 IST).
- Error proof: written error text (avoid sending sensitive screenshots).
- Impact level: minor inconvenience / gameplay blocked / security concern.
3) Support Hours
We aim to provide a practical support experience across time zones commonly used by Indian players. Our support model is built around a 24-hour approach for intake, plus defined response windows for different priorities.
Practical tip: If you have not received a response after 24 hours, send a follow-up email using the same thread and include your earlier message below. This keeps context intact and reduces back-and-forth.
Ticket centre / customer service centre
For users who prefer structured tracking, our customer service centre operates through email-based tickets. Each request is treated as a ticket when it includes (a) the issue summary, (b) time, and (c) device/network details. For safety, we do not encourage sharing sensitive attachments. Instead, share minimal facts and let the support team guide you.
4) Player Safety & Complaint Handling (Important)
Safety is a user right, not an optional feature. Our complaint handling framework is designed to be measurable and calm: we record the complaint, verify the channel, assess risk, and provide a written response. This helps reduce misunderstandings, especially when the issue involves impersonation, harassment, or suspicious links.
Common safety situations we handle
- Impersonation: someone claiming to be Poki Com Game support on WhatsApp/Telegram/unknown email.
- Phishing links: look-alike domains and shortened URLs.
- Account access concerns: unexpected login prompts, repeated reset emails, or unusual device notices.
- Content concerns: abusive behaviour, harassment, or unsafe communication.
- Payment confusion: requests for money outside official pages (we do not ask for direct transfers).
Complaint steps (simple and traceable)
- Write to: [email protected]
- Subject format:
Complaint – Category – Date (IST)(example:Complaint – Impersonation – 04-01-2026) - Add evidence safely: copy/paste message text; avoid screenshots with personal identifiers.
- State your expectation: verification, content takedown guidance, account advice, or written clarification.
- Receive a reference trail: we respond in writing and keep a consistent thread.
Safety checks you can do in 60 seconds
pokicomgame.app.
@pokicomgame.app.
We also encourage users to keep their devices updated and avoid public Wi-Fi for account recovery tasks. A secure habit is often more powerful than any single security feature.
5) Developer, Security, and Compliance Teams (E-E-A-T)
A contact page should not feel anonymous. To provide accountability, we present the roles that handle user requests and safety. While individual identities may change due to staffing, the responsibilities remain fixed and measurable.
How your request is handled internally (what happens after you email)
- Intake & classification: your request is tagged as support, security, feedback, or careers.
- Verification: suspicious requests are screened for fraud indicators before any advice is given.
- Technical triage: if it is a bug, the team checks device, time, and error text against logs.
- Resolution proposal: you receive steps that you can try safely, plus what we will investigate.
- Closure and learning: repeated issues are summarised into internal fixes and user guidance updates.
6) Official Social Media Channels
Social platforms are helpful for updates, but they are also common places for impersonation. We maintain official accounts for announcements and community guidance. For account-specific issues, we still recommend email because it creates a written record.
How to verify a social profile quickly
- Cross-check: verify the handle is referenced from pages on
pokicomgame.app. - Consistency: profile names, older posts, and tone should be stable and non-aggressive.
- No payment requests: any request for direct transfers is a major red flag.
If you find an account using our name to push links, ask for money, or promise rewards, do not engage. Instead, email the details to [email protected] with a short explanation and the profile URL.
7) Important Notice (Legal & Safety Disclaimer)
This page is written to keep communication safe and user-friendly for India. However, digital safety also depends on user habits. Please read and follow the practical notices below.
- Use a strong password (12+ characters is a good baseline).
- Do not reuse passwords across apps.
- Do not share OTP or verification codes with anyone.
- Prefer your own mobile data for sensitive steps like recovery.
- Keep device OS and browser updated.
If you are uncertain whether a message is real or fake, treat that uncertainty as meaningful information. Stop the conversation, do a domain check, and contact us through official emails. A short pause prevents a long regret.
Our promise as a support-first brand
We aim to respond with clarity, not pressure. We aim to provide steps you can follow, not vague assurances. We keep records so you can refer to the same thread. And we take impersonation reports seriously because the cost of user harm is higher than the cost of careful verification.
A short note on passion and dedication (04-01-2026)
The team behind https://pokicomgame.app works with a simple mindset: games should feel light, smooth, and safe. Even small improvements—like reducing load delays by 0.3–0.8 seconds, lowering crash frequency, or clarifying error messages—can make play more enjoyable for everyone. This dedication shows up in the way we handle support as well: consistent channels, written records, and steady response routines.
We are also mindful about India’s diverse network conditions. Many players switch between Wi-Fi and mobile data, and some devices have limited storage. That is why our guidance focuses on practical checks—clear steps, minimal sensitive sharing, and realistic timelines—so users can participate confidently without unnecessary risk.
Also, see more about Poki Com Game and Contact Us and News at Contact Us.
This page is intended to provide clear communication routes and safety guidance. It does not replace official legal advice. If you believe you are a victim of fraud, consider contacting your local cybercrime reporting channels in India and keep a copy of evidence (emails, timestamps, and links) for reference.
Frequently Asked Questions
Clear, quick answers in one place.
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1) How do I confirm an email is genuinely from Poki Com Game?
Check that the sender address ends with @pokicomgame.app, and confirm any links point to the domain pokicomgame.app. If anything looks unusual, email [email protected] for verification using the same message details.
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2) What information should I include when contacting support?
Include a short subject, your device and browser/app version, the exact time of the issue in IST, the error text, and whether it is a standard issue or a security concern. Avoid sending passwords, OTP, or sensitive financial information.
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3) Does Poki Com Game offer gambling or investment services?
No. Poki Com Game provides entertainment games only. It does not offer gambling, investment, financial management, credit, or \u201Cguaranteed returns\u201D. Any claim suggesting otherwise should be treated as suspicious and reported.
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4) I received a WhatsApp/Telegram message claiming to be support. What should I do?
Do not share OTP, passwords, or personal details. Take note of the message text and number/handle, then email [email protected] with the subject \u201CVerification Request \u2013 Possible Impersonation\u201D so the team can advise you safely.
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5) What are the usual support response times?
Emails are accepted 24\u00D77. Typical first responses arrive within 6\u201318 hours for standard issues. Security-related reports are generally handled faster, often within 2\u20138 hours depending on details provided.
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6) Which email should I use for careers or recruitment queries?
For recruitment-related queries, use [email protected] and share your role interest, relevant skills, and a short portfolio or CV summary. Do not share sensitive identifiers unless specifically requested through an official process.
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7) Can I raise a complaint about safety or suspicious activity?
Yes. Email [email protected] with a clear subject like \u201CComplaint \u2013 Category \u2013 Date (IST)\u201D. Include the event time, what happened, and any safe-to-share evidence (message text, links). You will receive a written response in the same thread.